At Esmire & Co, we aim to provide a seamless and secure returns experience to ensure every purchase meets your expectations.

We have a 14-day returns policy. Eligible items must be returned within 14 days of delivery, and returns requested after this period may not be accepted.

Eligibility

Returns must be:

• Unused and unworn
• All original tags, packaging, and accessories intact
• No signs of wear, damage, alteration, or stains.
• Proof of purchase (order number, confirmation email, or receipt).

We reserve the right to refuse any return that does not meet these standards or is submitted after the 14-day period.

Return Process

To initiate a return please contact us within 14 days of receiving your order. You can contact us directly at support@esmireco.com

Please include:

• Your name
• Order number
• Clear images of the issue (if required)
• Reason for return

Once your return request has been approved, we will provide detailed return instructions. Approved returns must be shipped within 7 days of receiving return authorisation using a tracked and insured carrier such as DHL, FedEx, or UPS. Returns sent via untracked or uninsured carriers may not be accepted.

Please do not ship items back without prior authorisation, as unauthorised returns may not be accepted.

Non-Returnable Items

• Items marked 'Final Sale'
• Underwear, swimwear, and intimate garments
• Customised, monogrammed, or personalised items
• Gift cards
  

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 24–48 hours of delivery with:

• Your name
• Order number
• Clear photos showing the issue
• Clear photos of tags attached, original packaging, and any included accessories
• Description of the issue
  

Once reviewed and approved, we will provide instructions for a replacement or return.

Exchanges

We do not provide automatic exchanges. However, if you would like a different size, colour, or style, you may still exchange your item by placing a new order for the desired product and returning the original item following the return process above. Please ensure you state it is an exchange item in your description.

For all purposes, this is considered an exchange under our Returns Policy.

Change of Mind

Items returned for a change of mind are eligible within 14 days of delivery under this Returns Policy. The item must remain

• Unused and unworn
• All original tags, packaging, and accessories intact
• No signs of wear, damage, alteration, or stains.

Please ensure you follow the returns process above and state it is a change of mind item in your description.

Customers are responsible for return shipping costs, and original shipping charges are non-refundable.

Order Cancellations

Orders may only be cancelled within 12 hours of placement. After this period, your order enters processing and cancellation may not be possible. If cancellation isn’t possible, the item may still be returned within the 14-day returns window.

Customer Support

For assistance with returns, exchanges, or questions about eligibility, please contact support@esmireco.com