At Esmire & Co, we aim to process refunds as efficiently as possible while ensuring all returns are assessed fairly in line with our Returns Policy.

Processing Refunds

Refunds are issued after:

• The returned item is received
• The item is inspected
• The return is approved under our 14-day Returns Policy

Following approval, refunds are typically processed within 5–7 business days, and a confirmation email will be sent once the refund is issued.

Refund Method

Refunds are returned to the original payment method. If unavailable, we will contact you to arrange an alternative.

Shipping Costs

As shipping is included in the price of your order, original shipping costs are non-refundable.

Customers are responsible for return shipping costs unless otherwise specified.

International Refunds

Customs duties, taxes, or import fees may apply and are the responsibility of the customer unless they were prepaid at the time of purchase.

International refunds may take additional time to process due to banking procedures or currency conversions outside of our control.

Condition of Returned Items

If a returned item does not meet the conditions required for approval or is returned after the 14-day period, we may:

• Reduce the refund amount to reflect diminished value, or
• Decline the refund entirely, returning the item at the customer’s expense.

Delayed or Missing Refunds

If you haven’t received a refund within 7 business days after approval was granted, please check your bank or credit card account first.

Depending on your financial institution, it may take additional time for the refund to appear in your account after it has been issued. If the refund is still not visible, please contact us as soon as possible.

Customer Support

For questions about refunds or status, contact support@esmireco.com.