Destinations

We currently ship to the following countries:

• Australia
• New Zealand

At this time, we do not ship to other locations. We are constantly reviewing our shipping capabilities and may expand to additional regions in the future.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. This includes careful verification of order details, payment confirmation, and preparation of your luxury items.

Orders are not processed or shipped on weekends or public holidays, as we prioritise accuracy and secure packaging to ensure your items arrive in perfect condition.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details, allowing you to monitor your delivery in real-time.

Please note that processing times may be slightly longer during peak seasons, holidays, or promotional periods, as our suppliers and couriers experience higher demand.

Shipping Methods

All orders are shipped using insured, trackable courier services to ensure your purchase arrives safely and securely. We primarily use:

• DHL Express
• FedEx
• UPS

These carriers provide full tracking, insurance coverage, and reliable delivery for luxury items, ensuring your purchase is protected throughout transit.

Estimated Delivery Times

Delivery times depend on your location and the selected courier service.

Australia: 5–7 business days
New Zealand: 5–7 business days

These delivery estimates begin after your order has been processed and shipped.

Shipping Costs

We are pleased to offer complimentary express shipping on all orders.

Please note that international orders may be subject to customs duties, taxes, or import fees imposed by the destination country. If local customs authorities apply additional charges upon import, these are determined by the destination country and may be payable by the recipient.

Customs, Duties & Taxes

Orders may be shipped internationally and, depending on the destination country, may be subject to import duties, taxes, or other government-imposed fees as determined by local customs authorities.

For customers in Australia, imported goods valued at AUD $1,000 or less are generally not subject to additional customs duties, although GST or import charges may apply depending on the product and order value.

For customers in New Zealand, goods valued at NZD $1,000 or less are generally not subject to customs duties, although local import processing fees or GST may apply depending on customs assessment.

We aim to provide a simple, transparent shopping experience, and where possible, these costs are already considered in our pricing so that customers can enjoy a smooth delivery process without unexpected charges.

By placing an international order, you acknowledge that customs policies vary by country and that, in rare cases, additional duties, GST, import taxes, or fees may be applied by local authorities. Where such charges occur, they are determined by the destination country and may be the responsibility of the recipient. We recommend checking with your local customs office for guidance to ensure a smooth delivery experience.

Order Tracking

Once your order ships, you will receive an email containing your tracking number and courier details.

Please allow 24–48 hours for tracking information to update within the courier system. Tracking allows you to monitor your package from dispatch to delivery, providing peace of mind for your luxury purchase.

Split Shipments

Some orders containing multiple items may be shipped separately, depending on product availability and warehouse locations.

If this occurs, you will receive separate tracking numbers for each shipment, allowing you to track each package individually.

Failed Delivery

If a delivery attempt is unsuccessful and is returned due to failed delivery attempts or an incorrect address, additional shipping charges may apply to resend the order.

Delayed, Lost Shipments

All orders are fully insured during transit.

If your package is lost or significantly delayed, please contact our support team.

Damaged Packages

If your order arrives damaged, please contact us within 24–48 hours (refer to our Returns Policy) of noticing the damage and provide the following:

• Your name
• Order Number
• Clear photos of the damaged item
• Clear photos of the item and packaging, including all original tags and attachments.
• Description of the issue

Incorrect Information

Customers are responsible for providing accurate shipping details at checkout.

If an incorrect address is provided and the order has already been shipped, we may not be able to redirect the shipment.

Return Shipping

To maintain the integrity of our service, all returned items must be sent via insured, trackable carriers such as DHL, FedEx, or UPS.

• Returns shipped via untracked or uninsured methods may not be eligible for a refund or exchange.
• Customers are responsible for properly securing the item in packaging to prevent damage during transit.
• International returns may be subject to customs duties or import taxes, which are the customer’s responsibility unless otherwise noted.