Yes, every item we offer is a 100% authentic. Carefully sourced through our network of trusted international partners. We work exclusively with reputable suppliers to ensure the highest standards of quality and integrity.

Each item undergoes an authentication process before it is made available to you, so you can shop with complete confidence. Your piece will arrive with its original tags attached, reflecting its authenticity.

All items are 100% authentic and are delivered with their original brand tags attached. Our products are sourced directly from the brands themselves, their official licensees, or authorised distributors through established and trusted distribution channels, ensuring complete authenticity and quality assurance.

Every designer piece we provide is carefully sourced through trusted international partners who work directly with brands and their authorised distributors, ensuring authenticity, quality, and reliability.

Yes. All of our products are acquired through legitimate, authorised distribution channels, working directly with brands and their official partners to guarantee authenticity and quality.

No. We never sell replicas, inspired designs, or pre-owned items. Every product in our store is completely new and guaranteed to be 100% authentic.

We offer secure express shipping to Australia, New Zealand, and the United States.

Orders are typically processed within 1–2 business days, with delivery expected in 5–7 business days depending on the destination.

While we strive for a seamless and timely experience, the delivery may occasionally be delayed due to factors beyond our control, such as customs processing, weather, or other unforeseen circumstances. However, rest assured, every order is shipped through trusted carriers to guarantee it arrives safely and in pristine condition.

Each order is carefully prepared and dispatched within 1–3 business days. Once shipped, you will receive a confirmation email with your tracking details.

We offer free express shipping on all orders unless otherwise stated. Once your order is placed, it will be carefully processed and dispatched as quickly as possible so it can arrive to you without delay. Delivery times may vary depending on your location, and tracking details will be provided once your order has been shipped. Please note that any shipping exceptions or promotional changes will be clearly stated at checkout.

We partner with trusted express carriers such as DHL, FedEx, and UPS to ensure your order arrives safely and promptly.

International shipments may be subject to local customs regulations, duties, and taxes, which vary by country.

Australia & New Zealand: Most purchases include GST (10% in Australia, 15% in New Zealand). Additional duties may apply for higher-value orders (AUD 1,000+ or NZD 1,000+). All parcels undergo customs and biosecurity inspections, with any applicable fees determined by local authorities and the responsibility of the recipient.

United States: Shipments to the U.S. are subject to customs regulations, duties, and tariffs. To provide a seamless experience, we offer Duty Paid (DDP) service at checkout, which allows all applicable import fees to be prepaid. This ensures your order clears U.S. Customs smoothly, avoiding unexpected charges or delays. Any remaining state or local taxes not covered by DDP are the responsibility of the recipient.

While we aim for timely delivery, factors beyond our control — including customs processing, extreme weather, or other unforeseen circumstances — may occasionally cause delays.

Yes. Once your order has been processed and dispatched, you will receive a tracking link allowing you to monitor your shipment in real time. This ensures full visibility at every stage, so you can follow your items from our warehouse to your doorstep with confidence and peace of mind.

Yes, we accept returns. We have a 14 day returns policy.

To be eligible for a return, items must be:

• Unworn and unused
• In original condition
• All original tags attached and
• Returned in its original packaging

As we specialise in luxury designer goods, items must be returned in pristine condition. Returns that do not meet these requirements may not be accepted.

To initiate a return, please send us an email directly to support@esmireco.com

You must contact us within 14 days of receiving your order.

To help us process your request efficiently, kindly include:

• Name
• Order number
• The item(s) you wish to return
• Reason for the return

Once your request has been reviewed we will provide return instructions.

Items must be shipped via trackable couriers such as DHL, FedEx, or UPS. Returns sent through standard postal services or without a tracking number will be declined.

For change-of-mind returns, customers are responsible for all return shipping costs.

For items that are damaged, defective, or incorrect upon delivery, please contact us within 14 days of receiving your order. In such cases, we may provide a prepaid return shipping label to cover the cost of returning the item to our warehouse. If a prepaid label is not provided, the customer is responsible for return shipping and any customs or import fees.

Returns must be sent via UPS, FedEx, or DHL using a tracked and insured service.

Once your returned item is received, it will undergo a careful inspection to confirm it meets our return criteria. Upon approval, your refund will be processed to your original payment method within 5–7 business days.

Please adhere to the provided return instructions, as refunds are processed only after items have been received, inspected and approved.

Please note that refunds may not be granted if items are:

• Returned after the 14-day return period
• Sent via untracked or standard postal services or
• Not in their original condition, including all tags, packaging, boxes, dust bags, and accessories.

Any applicable customs fees, duties, or return shipping charges must be settled before a refund can be processed.

In the event a return is declined following inspection and no further instructions are provided, the item will be returned and a refund may be denied.

We understand that preferences can change. If you wish to return an item for change-of-mind, a return request must be submitted within 14 days of receiving your order.

Please refer to our Returns Policy

If your item arrives damaged, defective, or incorrect, please contact us within 14 days of receiving your order.

Please ensure you provide:

• Name
• Order Number
• Clear images displaying the issue
• Clear Images showing the original tag attached
• Clear Images displaying incorrect item

Please refer to our Returns Policy for more information.