Shipping policy

Shipping Policy

Last Updated: 26 February 2026

Esmire & Co owns and operates this store and website, along with all associated information, content, features, tools, products, and services (collectively, the “Services”), to provide you with a curated shopping experience. Our store is powered by Shopify, which enables us to deliver the Services to you.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. This includes careful verification of order details, payment confirmation, and preparation of your luxury items. Orders are not processed or shipped on weekends or public holidays, as we prioritise accuracy and secure packaging to ensure your items arrive in perfect condition.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details, allowing you to monitor your delivery in real-time. Please note that processing times may be slightly longer during peak seasons, holidays, or promotional periods, as our suppliers and couriers experience higher demand.

Shipping Destinations

We currently ship to the following countries:

  • Australia

  • New Zealand

  • United States

At this time, we do not ship to other locations. We are constantly reviewing our shipping capabilities and may expand to additional regions in the future. Please ensure your address is correct and complete, as international shipments require precise details to avoid any interruptions or incorrect deliveries.

Shipping Methods

All orders are shipped using insured, trackable courier services to ensure your purchase arrives safely and securely. We primarily use:

  • DHL Express – known for fast, reliable international service

  • FedEx – offering full tracking and insured delivery

  • UPS – with professional handling of high-value shipments

These carriers provide full tracking, insurance coverage, and reliable delivery for luxury items, ensuring your purchase is protected throughout transit.

Returns Shipping

To maintain the integrity of our luxury service, all returned items must also be sent via insured, trackable carriers such as DHL, FedEx, or UPS.

  • Returns shipped via untracked or uninsured methods may not be eligible for a refund or exchange, as we cannot confirm the item’s safe arrival.

  • Customers are responsible for properly securing the item in packaging to prevent damage during transit.

  • International returns may be subject to customs duties or import taxes, which are the customer’s responsibility unless otherwise noted.

This ensures that high-value items are safely returned and that your refund or exchange can be processed efficiently.

Estimated Delivery Times

Delivery times depend on your location and the selected courier service.

Australia: 5–7 business days
New Zealand: 5–7 business days
United States: 3–7 business days

These delivery estimates begin after your order has been processed and shipped. While we strive to meet these timelines, delivery times may vary due to:

  • Customs processing and inspection requirements

  • Courier delays due to weather, logistical challenges, or local holidays

  • High seasonal shipping volumes during events such as Christmas or major sales

Providing these estimates allows you to plan accordingly and track your package confidently.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and selected courier service.

From time to time, we may offer promotional shipping, which will be clearly indicated on our website. 

Order Tracking

Once your order ships, you will receive an email containing your tracking number and courier details.

Please allow 24–48 hours for tracking information to update within the courier system. Tracking allows you to monitor your package from dispatch to delivery, providing peace of mind for your luxury purchase.

Signature on Delivery

For security purposes, high-value luxury orders may require a signature upon delivery.

This ensures that your items are received securely by the intended recipient. It also provides an additional layer of protection for both the customer and the store, which is standard practice for luxury shipments.

Split Shipments

Some orders containing multiple items may be shipped separately, depending on product availability and warehouse locations.

If this occurs, you will receive separate tracking numbers for each shipment, allowing you to track each package individually. Split shipments help ensure faster delivery of available items without waiting for all items to be in stock.

Customs, Duties & Taxes

Orders shipped internationally may be subject to import duties, taxes, or other government fees depending on the destination country's regulations.

  • These charges are not included in the product price or standard shipping costs unless you select a DPP (Delivered Duty Paid) shipping option, if available.

  • Under DPP, all applicable duties and taxes are prepaid at checkout, so your order will arrive with no additional customs charges.

  • If you choose standard shipping without DPP, customs duties, taxes, or brokerage fees may be collected by the courier upon delivery, and these charges are the customer's responsibility.

Including this information ensures full transparency regarding potential costs for international orders and helps customers plan accordingly.

Delivery Issues

If a delivery attempt is unsuccessful, the courier may:

  • Attempt delivery again, or

  • Hold the package at a local collection point

If a package is returned due to failed delivery attempts or an incorrect address, additional shipping charges may apply to resend the order. These measures are in place to protect both your purchase and our service standards.

Lost or Delayed Shipments

All orders are fully insured during transit. If your package is lost or significantly delayed, please contact our support team so we can file a claim with the courier and assist you promptly. Insurance coverage ensures peace of mind for high-value luxury items, even in rare circumstances.

Damaged Packages

If your order arrives damaged, please contact us within 24–48 hours of noticing the damage and provide the following:

  • Your order number

  • Your order name

  • Clear photos of the damaged item and packaging, including all original tags and attachments

Providing these details allows us to assess the damage and process your return quickly and efficiently, protecting your purchase and ensuring a smooth resolution.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If an incorrect address is provided and the order has already been shipped, we may not be able to redirect the shipment. Ensuring your information is correct helps avoid delays or lost packages.

Contact

For any shipping-related questions, please contact our customer support team via the Contact page on our website. We are committed to providing a premium service experience and will assist promptly with any shipping concerns.