Chloé Icons Leather Chain Shoulder Bag

Authenticity is the foundation of every collection at Esmire & Co. We source exclusively from trusted luxury suppliers, ensuring every item we offer is 100% authentic.

Before your order is dispatched, each piece is carefully inspected to ensure it meets our expectations for quality and condition. We do not sell counterfeit, replica, or unauthorised products.

Every purchase is backed by our commitment to genuine luxury, giving you complete confidence in the piece you receive.

Orders are processed within 1–3 business days after payment confirmation. Once dispatched, you'll receive a confirmation email with tracking details.

We ship via trusted, tracked couriers, including DHL Express, FedEx, and UPS.

Estimated delivery times:

• Australia: 5–7 business days
• New Zealand: 5–7 business days

International orders may be subject to customs duties or import taxes, which are the responsibility of the recipient where applicable. Please ensure your shipping details are correct at checkout, as changes cannot be guaranteed once an order is being processed.

For complete information, please refer to our Shipping Policy.

We accept returns within 14 days of delivery for eligible items that are unused, unworn, and returned in their original condition with all tags, packaging, accessories, and proof of purchase.

To request a return, email support@esmireco.com with your order number. Once approved, return instructions will be provided. Return shipping costs are the customer's responsibility, and original shipping fees are non-refundable.

Refunds are issued to the original payment method after your return has been received and inspected. Some items, including final sale, personalised, and intimate products, are not eligible for return.

For full details, please refer to our Refund Policy.

Your Esmire & Co piece is designed to be enjoyed for years to come. With the right care, it will retain its beauty, quality, and craftsmanship over time.

Store your item in a cool, dry place away from direct sunlight, heat, and humidity. When not in use, keep it in its original dust bag or protective packaging to help prevent dust, scratches, and unnecessary wear.

Handle your piece with care and avoid contact with water, perfumes, cosmetics, oils, and harsh cleaning products. Gently wipe with a soft, dry cloth when needed, and always use care products that are suitable for the material.

To help preserve its original form, avoid overfilling handbags, use shoe trees or tissue paper for footwear, and store watches securely when not being worn. Regular professional servicing is recommended for timepieces to maintain optimal performance.

For specialist cleaning or repairs, we recommend consulting a professional experienced in the care of luxury goods.